Frequently Asked Questions
Yes. Every product in our catalog meets FDA standards for medical use and is sourced from certified manufacturers. Quality and compliance are non-negotiable.
Most orders are processed and shipped within 1–2 business days. We fill orders daily, so your request doesn’t wait in a queue. Larger bulk orders are confirmed during quote consultation, typically 2–5 days depending on volume.
Yes. We ship to all 50 states with reliable carriers. Shipping costs and timelines are included in your custom quote.
Rather than self-service ordering, we work with you personally to understand your specific needs, recommend the right products, and provide a customized quote. This ensures you get exactly what your facility requires.
Our product range is comprehensive. Tell us about your practice type (hospital, LASIK center, optometry, etc.), and our team will recommend the best fit. You can also browse our product guides and blog for detailed comparisons.
Yes. Volume pricing is negotiated during the quotation process. The larger your order, the more we can work with you on pricing. Discuss your volume needs when requesting a quote.
Absolutely. Custom orders are part of what we do. Whether you need specific quantities, packaging, or modifications, mention it in your quote request or during consultation.
Three ways: (1) Complete the online contact form on this page, (2) Call us at (713) 467-3960 or 1-800-800-1722, or (3) Email us directly. We respond within 24 business hours.
No minimum. We serve orders of all sizes from small reorders to large bulk shipments. Every order receives the same professional attention.
You’ll receive confirmation via email. Our team will review your needs and provide a detailed, customized quote. We’ll follow up to answer questions and discuss next steps.